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Case Study: Identity Management in Banking


  • Headquarters: Switzerland
  • Total Assets: In excess of CHF 103 billion
  • Ratings: S&P (AAA), Moody's (Aaa)
  • Current User Provisioning Product: Conventional 3rd party IdM suite


  • Number of users: 5,000
  • Number of applications: 50+ (long term)


  • Business efficiency: speed/ease of onboarding and offboarding employees
  • Compliance
  • Shared services opportunities


  • Bank uses an internally-developed self-service application for adding employees to groups/roles. The Bank wants to fully-automate this process, and make it accessible from their employee portal. The Bank also wants to automate provisioning to many new systems beyond those supported by its current 3rd party provisioning product, both inside and outside their network.
  • The Bank has determined that using the current provisioning product for self-service, new business processes, and new systems is not feasible or cost effective due to workflow limitations, connector issues, and other factors.
  • To minimize risk, the Bank wants to maintain the current provisioning system for already-enabled IdM processes, and utilize a solution that will cost-effectively extend their existing IdM functionality and support new systems.


  • Fischer Provisioning was selected to extend the Bank’s provisioning capabilities and scope.
  • In Phase I, Fischer will automate self-service request, approval, provisioning, and deprovisioning processes across multiple systems.
  • In Phase II, Fischer will integrate with the 3rd party provisioning product and drive provisioning events using feeds from the that system.


  • Participants: Several vendors including full IAM suite and pure-play vendors.
  • Evaluation: The bank uses a meticulous evaluation process and rating system for all potential software products. Fischer Identity achieved the highest score in history for any software product, and scored significantly higher than any other identity management product.
  • Determining factors that led to Fischer's selection were:
    • Ability to easily extend the 3rd party provisioning product’s functionality (note: Fischer can take provisioning feeds from 3rd party identity products using any standard format, e.g., xml, web services, ldap, jdbc, etc.)
    • Ease of creating workflow
    • Ease of connecting to new systems (including “homegrown” systems)
    • Cross-domain capabilities