Fischer

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Case Study: Identity Management in Energy / Utilities

CUSTOMER PROFILE

  • Headquarters: USA
  • Customers: 500,000+ customers
  • Recognition: Edison Electric Institute Index Award
  • Publicly Traded: NYSE

SCOPE

  • Number of Users: 7,500
  • Key Applications: Oracle Financials, Remedy, Active Directory

PRIMARY MARKET DRIVER(S)

  • Streamline Employee Lifecycle Management
  • Compliance: SOX, FERC

PROBLEM

  • This company used paper-based processes for requesting, approving, and provisioning access to network resources, phones, and physical areas for employees and contractors. Problems were typical of manual provisioning environments and included:
  • High Help Desk costs
  • Compliance risks:
      • No comprehensive or clear audit trail
      • Difficulty in responding to Auditor’s questions
      • Error-prone and expensive to track all identity-related events
      • Difficulty in completing regulatory audits successfully and economically
  • Excessive IT and physical access privileges due to inconsistant policy enforcement
  • Orphan accounts: managers did not routinely submit paperwork to deprovision access upon employee and contractor changes/terminations
  • Reduced employee productivity: delays in access to physical and IT resources impacted employees' ability to fully perform job responsibilities
  • Reduced management productivity due to time-consuming paper-based provisioning request process
  • Further delayed access due to errors on hand-written provisioning request forms

SOLUTION

  • Leveraged Fischer Identity to automate account creation and entitlements based on real-time events and self-service provisioning requests.

WHY FISCHER WAS SELECTED

  • Participants: Nine vendors were initially evaluated. Fischer and one other vendor performed POCs.
  • Evaluation period: 1 year
  • Determining factors that led to Fischer's selection were:
    • Simplicity: Ease of use for both end users and administrative staff
    • Minimal customization required
    • Ability to connect to all required systems
    • Workflow capabilities
    • Application platform configuration
    • Project management philosophy